A real person reads every message. We aim to reply within a couple of days.
Common questions
What is WOOP?
Wish, Outcome, Obstacle, Plan — four steps that turn a goal into an if-then plan, inspired by Gabriele Oettingen's mental-contrasting research. You write one, the coach can review it, and a check-in later asks how it went. The full method and its sources are on the About WOOP page.
Is woop.day free?
Yes. Nothing in the app costs money and there is nothing to buy — woop.day never charges you. The only bill you could ever get is from your own AI provider, and only if you choose to add your own key (next question).
Can the coach write entries for me?
Yes — talk to the coach about anything you're working toward and it can draft a full entry (a WOOP, gratitude, a daily reflection, an evening review, or a thought record) right in the conversation. You review and edit before anything saves. Try it: open the coach and say “help me draft a WOOP entry.”
Do I need my own AI key?
No. The free plan covers you out of the box — the coach runs on the house key, a key we hold, capped per day, with nothing to set up. If you want no ceiling, add your own key (You → Coach & AI → API keys) and you pay your provider directly for only what you use.
Is my journal private?
Your entries are scoped to your account, encrypted in transit and at rest, and never sold or used to train models. You choose whether the coach can read each entry — a toggle before you save, and the lock icon on the entry afterwards. Making an entry private is permanent, by design. You can also lock the app behind a privacy lock and passkey. Details in the Privacy policy.
How do I export or delete my data?
Export any time from You → Import & export — Markdown or JSON. Deleting your account is self-serve too: You → Account → Delete account — a 7-day grace window to change your mind, then everything is purged. The Core Sample is stored in a separate database that only you can unlock, so deleting your account does not remove it — delete it there separately.
The handwriting reader isn't working.
Make sure the photo is well-lit and the writing is roughly horizontal. If it still fails, use Report a bug above — the report carries the technical context we need automatically.
Something looks broken.
Tap the green α badge at the top right, then Report a Bug in the Alpha Tools sheet — or use the button above. The coach reads it, may ask one clarifying question, and a person reads every one.
What does the coach see?
The coach reads your recent entries so it can talk about what you're working on, and it can walk you through a WOOP when you want one. An entry you make private is hidden from it. You can shape how it talks under You → Coach & AI → Coach personality.
Why did I get a text, and how do I stop them?
If you verified a phone number (You → Coach & AI → Text check-ins), the coach can text you: the check-ins you schedule, plus at most two coach-started texts a week, none between 9pm and 9am your time. You can reply by text. To stop, reply STOP to any text, or turn each kind off on that settings page. Texts run on the house key, never your own API key.
Is this therapy? What if I'm in crisis?
No. woop.day is a journaling tool, not therapy or medical care, and the coach is an AI, not a crisis service — it can't monitor what you write or act on it. If you're in crisis, don't use this app to get help: in the US, call or text 988, or call your local emergency number. You must be 18 or older to use woop.day. Details are in the Terms of service.
The documents